FREQUENTLY ASKED QUESTIONS
CANCELLATION AND/OR MODIFICATION OF RESERVATION POLICY
HOTEL
More than 72 hours before arrival (before 4 p.m.):
▪ No cancellation fees
▪ Possibility to change the date and/or room according to current rates.
Less than 72 hours before arrival (before 4 p.m.):
▪ $100 penalty/night/room
▪ No possibility to change the date and/or room
+ health care costs, if applicable.
Less than 48 hours before arrival (before 4 p.m.):
▪ The full amount of your stay will be charged to the credit card left as a guarantee.
▪ No possibility to change the date and/or room
+ health care costs, if applicable.
For group reservations not linked to an event contract:
30 days before arrival date:
▪ The full amount of your stay will be charged to the credit card left as a guarantee.
▪ No possibility to change the date and/or room
CHALET
More than 30 days before arrival:
▪ Cancellation fee of $100 + taxes non-refundable.
▪ Possibility of changing the date and/or chalet according to the rates in force.
Less than 30 days before arrival:
▪ The deposit paid is non-refundable.
▪ No possibility to change the date and/or chalet.
NB: No cancellation fee is applicable in the event of a cancellation within 24 hours of making the reservation.
Reasons for cancellation: La Cache à Maxime disclaims all liability arising from a cancellation regardless of the reason and/or the reason: weather conditions, power failure, road conditions, natural disasters, illness, death, or others.
CANCELLATION POLICY - prepaid rate
Your credit card will be charged for the full amount of the reservation within 24 hours of confirmation of the
booking. It is not possible to modify or cancel this reservation.
La cache à Maxime is committed to providing a memorable experience to its customers who reside in one of its magnificent chalets. To do this, we would like to state some of our cottage rental policies.
General regulations
This is first notice. Failure to comply with these rules may result in additional costs or eviction without a refund.
Pets
Dogs are accepted in certain cabins only, with applicable fees. You must notify the staff when booking or before your arrival.
Responsibilities:
Any animal in the chalet will be the responsibility of the tenant. Damage caused by an animal inside or outside the chalets will be charged to you.
Please note that La cache à Maxime employees can come to the chalet without notice. Please keep your pets tied to avoid uncontrollable situations that could hurt someone, regardless of your pet's usual temperament.
Housekeeping service
Please note that no housekeeping service during your stay is offered. Our housekeeping team will take care of the cleaning upon your departure.
Charges apply for cleaning during the stay. Check with a customer service agent for the charges.
Departure instructions
HOTEL & CHALETS
50% on booking
Final balance on arrival
SECURITY DEPOSIT
A valid credit card and photo ID are required upon check-in.
Upon arrival, a security deposit is temporarily pre-authorized not charged by credit card only for a limited time: $750 for a chalet of 4 to 8 people, $1250 for the chalet for 10 people, or $200 for a hotel room.
This security deposit serves as a guarantee for all services, amenities, and activities offered on the premises of La cache à Maxime, whether inside or outside the chalets and public areas. The security deposit will be released after cleaning and inspection of the rental unit.
In the event of a breach of general regulations or breakage of any kind, although it is accidental, the security deposit is kept during the period of management of your file. Once the billable amount has been established, a copy of the invoice will be emailed to you. If necessary, the deposit will be used to pay the balance of your bill at the end of your stay.
Note, you must allow 5 to 7 working days for it to be released by your financial institution.
From 4 p.m. Departure is scheduled for 12 noon.
Yes, all of our rooms and chalets are non-smoking, without exception. A penalty will be charged if this is not respected.
CHALETS
No. All our chalets are fully equipped. All you have to do is bring your food and your belongings. A bath towel and a washcloth (hand towel) is provided for each person for the stay. Bring your beach towels. Our cabins offer a dishwasher and a washer-dryer. Laundry detergent is not provided, however.
HOTEL
Bedding, bath towels, and toilet paper are provided in our suites.
Dogs are accepted in some chalets. Maximum of 2 dogs per stay.
Additional housekeeping charges apply.
The fees are $ 25 + tax per night per animal.
Cats are not accepted in our chalets.
Pets are not accepted in our hotel rooms.
We are located at 265 rue Drouin in Scott in Beauce.
We are approximately 20 minutes south of the Quebec bridges, at exit 101 of highway 73.
We are approximately 20 minutes south of the Quebec bridges, at exit 101 of highway 73.
Our hotel and our chalets offer free wifi access.
You can also come to the hotel lobby to connect to our wifi network.
Yes of course! Whether it is a group of friends, family or corporate. Like families and couples, groups must abide by resort rules regarding noise, safety, and respect for others.
Yes, the Resto-Bar d'La cache welcomes you for meals in the dining room, morning, noon, and evening. Also, discover our room service meals.
Yes. Moreover, cooking utensils and propane are supplied for the duration of your stay.
To take advantage of the outdoor fireplace, a bag of firewood is included when you arrive at the chalet. Additional bags of wood are available for purchase ($) at the hotel reception desk.
Access to the hotel swimming pool is allowed free of charge, for our hotel accommodation and chalet guests. It is heated, and available during 3 seasons spring, summer, fall.
Yes! A game module is available for them in the vineyard. They have access to the heated outdoor swimming pool under adult supervision. A list of family activities is available on our website according to each season.
The hotel and the chalets do not have an extra bed. Each chalet has a sofa bed, and some rooms in the hotel have a sofa bed.
Check-in for reservations for hotel rooms and chalets is at the hotel lobby.
Upon arrival, a security deposit is temporarily pre-authorized not charged by credit card only for a limited time: $750 for a chalet, $200 for a hotel room.
This security deposit serves as a guarantee for all services, amenities, and activities offered on the premises of La cache à Maxime, whether inside or outside the chalets and public areas. The security deposit will be released after cleaning and inspection of the rental unit.
In the event of a breach of general regulations or breakage of any kind, although it is accidental, the security deposit is kept during the period of management of your file. Once the billable amount has been established, a copy of the invoice will be emailed to you. If necessary, the deposit will be used to pay the balance of your bill at the end of your stay.Yes, 15 minutes by car, in Sainte-Marie-de-Beauce. Otherwise a Shell convenience store is located in Scott Village, 2 minutes from the hotel.
In the parking lot next to the hotel there are 2 charging stations for electric cars as well as 2 Tesla charging stations.
Vous pouvez consulter nos différentes politiques :